Return & refund policy

1. Return eligibility

Returns are accepted only when all relevant conditions below are met:

• The product received is defective, damaged, leaking, contaminated or spoiled upon delivery.
• An incorrect product or quantity was supplied due to our error.
• The issue is reported within 24 hours of the recorded delivery time.

Requests made after 24 hours of delivery are not eligible for return or refund.

2. Reporting a defective product

Contact us within 24 hours and provide:

• Your order number and product name.
• A clear description of the issue.
• Clear photographs of the product, packaging, label and defect or damage.

Insufficient evidence may result in rejection of the claim.

3. Inspection & verification

Every claim is reviewed individually. Aagan Foods may request additional information or photographs, verify the reported issue before approving a refund or replacement, and reject claims that cannot be substantiated.

4. Approved returns

If a claim is approved, Aagan Foods may, at its discretion:

• Replace the defective product with the same product.
• Issue store credit for the product value.
• Provide a refund to the original payment method.

Shipping charges are refundable only when the return is due to our error.

5. Products that cannot be returned

For food safety and hygiene reasons, returns are not accepted for:

• Products opened, consumed or partially used unless proven defective.
• Products damaged through improper storage after delivery.
• Products reported after the 24-hour reporting window.
• Change of mind, personal preference, or natural differences in taste, texture, aroma or colour.
• Orders placed with incorrect customer information or delivery addresses.

6. Fresh & natural products

Aagan Foods products are prepared or sourced in small batches. Colour, texture, aroma, consistency and appearance may vary slightly between batches. Such natural variations are not defects and do not qualify for returns or refunds.

7. Delivery responsibility

Customers should inspect their order upon delivery. Once accepted, responsibility for proper storage transfers to the customer. Products that spoil through improper handling, delayed refrigeration, exposure to heat or other customer-side conditions are not eligible for return.

8. Order cancellations

Orders may be cancelled only before dispatch. Once an order has been dispatched or handed to the delivery partner, cancellation is no longer possible.

9. Refund processing

Approved refunds are generally processed within 5–10 business days, depending on the payment method or financial institution.

10. Fraud prevention

Aagan Foods may refuse refunds or returns where claims are reasonably believed to be fraudulent, abusive, repetitive or intended to misuse this policy.

11. Limitation of liability

Our liability is limited to the purchase price of the affected product. Except where required by applicable law, Aagan Foods is not liable for indirect, incidental, consequential or special damages arising from the purchase or consumption of products.

12. Contact us

For order assistance, contact us within 24 hours of delivery through our official support channels. Email [email protected] or message us on WhatsApp.